Forum Discussion

Vincek's avatar
Vincek
Tuning in
3 years ago
Solved

virgins TV Go - Maximum Devices Reached

Maximum Devices Reached - 1 device says this everyday then locks out for a month!
access
devices
limit
Virgintvgo
  • Carley_S's avatar
    Carley_S
    3 years ago

    Hi Vincek, 

    Welcome back to the community. 

    Sorry to hear you're having issues with your registered devices on the TVGO app. 

    Customers with active TV packages, can have up to 5 different compatible devices signed up to the TV Go service and use the app at one time, with the ability to make adjustments to their registered devices 3 times in one month. Instructions on how a customer can register a device or replace a registered device can be found here.
    You will have to keep the cookies on your laptop/PC or MacBook or it will register as a new device every time and use up all of their available changes. More info on this can be found here.

    Please ensure that your cookies are enabled and saved for the site on your devices. 

juliebroom3's avatar
juliebroom3
Joining in
2 years ago

Hi. I’m having the same issue with one device. Please can you help. 

Carley_S's avatar
Carley_S
Forum Team
2 years ago

Hi juliebroom3 

Welcome to the community forums 

Sorry to hear this is also happening to you. I can see that one of our agents from the forum team is already support you on this issue. If you have any question regarding this, please respond in your open private message and the agent will assist you from there. 

 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).