tvgo keeps asking me to register the same pc!!

[bigguy283]

Every time i try to watch tnt sports tv via my virgin tv go on my pc , it asks me to register the device, after 5 devices (the same pc on firefox all the time) it stops me watching anything because i have reached maximum devices !!! , i have not used it on any  diffrent pc , so why do i keep getting asked to register my pc??  Now i have to wait till the end of every month , after only being able to use tvgo via firefox for 5 times!!.

please help, this is ridiculous

[bigguy283]

hi Alex_RM , please can you reset mine too , as everytime i use my firefox pc , i get asked to register device, and now i have 3 slots with firefox2024 , my mobile , and my lenovo pad, but i cannot watch tvgo on my pc using firefox as it says i need to register device , and i have used my 3 changes !!  this is crazy, please help me, i have never changed my pc.

[Carley_S]

Hi @bigguy283 

Welcome back to the community forums. 

Sorry to hear of your concerns with TVGO asking to register your PC. 

If you've any extensions, a VPN or settings in place that delete your cookies/cache then this might explain why it's asking you multiple time to register the same device. You'll have to then keep the cookies on any laptop/PC or MacBook or it will register as a new device every time and use up all of the available changes. More info on this can be found here regarding this. 

[bigguy283]

Hi Carley_S , Thanks for your reply, it is obviously a firefox issue on my pc as i have always allowed cookies, and have no other extentions or vpn running, And this has only started happening in the last 2 months! , i now have managed to get TvGo working on my pc by using microsoft Edge, but i still need someone to delete the 2 firefox2024 slots , so i can register my laptop, please
many thanks

[Matthew_ML]

Thank you for reaching back out bigguy283, and I am sorry to hear this.

Let me send you a DM and we will look at sorting this out for you.