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Your box is offline

Joining in

I have been using the app to record shows on the go and recently I had a new box as the other one just died. Now when I try to record through the app, I get a message saying the box is offline and the recording will be set when online, despite me watching something on the box at the time. I know it is connecting as I can see the recordings and settings that I can see on the box so it is up to date.

A further issue is then if I try and record the same programme through the box, I then get a message saying there is an error recording this programme. Other programmes through the box are fine. If I go back to the app and try recording again, I just get a message saying the box is offline, nothing about setting the recording when online. Any thoughts?

I've tried the obvious of resetting the box, uninstalling the app etc. but no luck.


Forum Team
Forum Team

Hi there.

Thanks for posting and welcome to the community. Sorry to hear of the TV GO issue. I'll send you a PM now to assist further.

Forum Team

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