Virgin TV Go -> Sky Sports Problem ( Get Sky Sports To Watch )

[Snapperjw]

Hi, 

I have added sky sports to my TV packages ( works via TV ).  Trying to watch on iPad so login to Virgin TV Go and it tells me to ‘Watch On Sky Sports’.  I have downloaded Sky Sports App and logged in via my Virgin Media Account details but when I try and watch via Sky Sports app I get the following message ‘Get Sky Sports To Watch This Live’ 

Please can you advise what I should do.  Thank You 

[Snapperjw]

I have logged into Sky Sports app with via the ‘Virgin TV UK’ button, i enter my VM email address and password but I get a message saying ‘Get Sky Sports To Watch This Live’ when I try and watch a sports channel.

 I have Sky Sports via virgin and it works via my virgin 360 box on my TV but I can’t get this working online via Virgin TV Go / Sky Sports App. 

[Ashleigh_C]

Hi there @Snapperjw 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced this issue with Sky Sports, it can take a few days to update once this is added which may be why the account is not letting you access just yet, how are things looking since your last post? 

[nodrogd]

The Sky Sports app uses a separate database to the one used for your TV account. It usually takes 24 to 48 hours for new customers to be registered on both.