I have registered the maximum 5 devices allowed for using the Virgin TV Go app, but every time I try to use the app on any one of these devices I'm informed that I have to delete one of the devices I have registered. This is so frustrating!!!!
I'm getting very frustrated by this too. Can only watch something for a day then unrecognised. Three days and then another month of waiting. Annoying when trying to watch the cricket
I'm getting very frustrated by this too. Can only watch something for a day then unrecognised. Three days and then another month of waiting. Annoying when trying to watch the cricket
Thanks for reaching out to us and welcome to the Community Forums. Apologies for the issues that you are having with your Virgin TVGO app. I am afraid that the device limit is 5 only, in the event you have a device no longer in your possession we do advise to remove that device for your list in order to free up a slot for a new device.
This link will allow to remove devices no longer in your possession 👉Devices.
Hi Sabrina, thanks for your input but I'm afraid you're missing the point. I'm not trying to register a new 6th device, but attempting to use my existing devices. So why does VM insist on requesting me to unregister one of my legitimate devices?
With this depending on the devices and how you are logging in, for example on a laptop each browser counts for a different device, it can be sometimes that you would need to reset a device to gain access.
