Forum Discussion

sukh187's avatar
sukh187
Tuning in
2 years ago

VM TV Go App Issue - Service not available

Hi I've been receiving the following error on all my devices when opening the TV Go App has been happening for several weeks across several devices the App is on the.latest version and the devices ar...
service not available
Virgin TV Go App
Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi Bishenden, thank you for your post.

We're sorry to hear about the problem you're having 😔

I can see you've been in touch with the team since you posted. Has a resolution to the problem been provided?

Please pop back to us at your earliest convenience.

Regards,
Daniel

Bishenden's avatar
Bishenden
Tuning in
2 years ago

Hi Daniel,

Thank you for the response.  

We went through a number of processes but it is now with your IT team who will hopefully fix the problem in 5 days.  

Thanks

Nick

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Bishenden,

    Thanks for confirming this, do let us know how this progresses and if there is anything further that we can do for you.

    Joe

  • Bishenden's avatar
    Bishenden
    Tuning in
    2 years ago

    Hi Joseph,

    Still not working after 5 days.  Can you give me an ETA or update?  

    Thanks

  • Vikki_M's avatar
    Vikki_M
    Forum Team
    2 years ago

    Hi,

    We have checked the IT ticket and this is still open.

    The team will work this at their very earliest opportunity.

    We apologise for the delay. 

  • 6tuners's avatar
    6tuners
    On our wavelength
    9 months ago

    Did this ever get fixed I have the same problem?  

  • Martin_N's avatar
    Martin_N
    Forum Team
    9 months ago

    Hi 6tuners,

    Thank you for your post. We're sorry to hear about the issue with your Tv Go app. 

    To confirm, is your app and device up to date with the most recent update?

    ^Martin

  • Eewires's avatar
    Eewires
    Tuning in
    6 months ago

    I also have this problem and have had it for about 6 months. It doesn't let me past my email address. If I put a wrong email address it moves forwards. It works fine on my ipad but not on my iphone. Having upgraded to a 360 TV box this has become more of an issue as the remote control is now part of tv go.

    I have deleted and reinstalled the app, and always keep it up to date.  Thanks

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    6 months ago

    Hi there Eewires 

    Thank you so much for your post and welcome to the community forums, it's great to have you here.

    I am so sorry that you have also faced this issue and thank you again for posting. Can I just check, when you say it wont let you enter the correct email, are you using your My Virgin Media log in email? Does the app work on an alternative device at all?

  • Eewires's avatar
    Eewires
    Tuning in
    6 months ago

    I'm using my virgin media log in email and it works fine on my ipad. It seems to be allergic to my email address on my iphone. If I put any other email address in it taks me to the password page, which of course is useless as I don't have accounts on those. If I put the correct email address in then it brings up 'oops not available, try again in a few minutes' or something akin to that.