Tv Go App stopped working

[Adamport]

Hi. I’ve used Virgin TV Go app on iPhone and Laptop for a long time. About 2 months ago it stopped working and now won’t show Live TV. Just get error message. When click Now On Tv get error “oops, something went wrong. Please try again later”. I’ve uninstalled and reinstalled app countless times and get some of 4G and wifi on phone and laptop. Please help very frustrated. See lots of other people with same issue but no fix. Rung VM and promised tech call back but never happened. Please private message me to help. 

[Steven_L]

Hey Adamport,

Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your with TV go at the moment. Are you able to access and use TV go via the website version instead of the app?

Have you tried to remove and re-add the app since the issues started? 

Kind Regards,

Steven_L

[Adamport]

Hi Steven. Thanks for the reply. No as per my post, I can't get Live TV anymore on iphone, ipad or macbook. It used to work fine on all of them until about 2 months ago. I have uninstalled and reinstalled several times. It sounds like a common issue as lots of other post on the same problem, but no solutions. Really frustrating as I use the app a lot when out and about. Please help.

[Alex_RM]

Thanks for confirming Adamport,

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm

[Carley_S]

Thank you for joining us on private message @Adamport 

Glad that we have finally been able to get this fully resolved for you.

All the information on this issue has been feed back internally so that we can identify the issue more quickly to any customers having similar issues. 

If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).