TV Go not recognising registered device

[Dpowell1997]

My phone is one of the 5 registered devices I have for the tv go app but is not being recognised - please help! 

[Martin_N]

Hi Dpowell1997,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about this. 

Is this through an app or web browser version?

^Martin

[Dpowell1997]

Hi Martin, 

This is through the virgin tv go app on android.

Thanks

[Akua_A]

Thank you for your response. Can you let me know what happens when trying to access the app on the device? Do you get an error code? If this the only device you are having issues with?

Thanks,

[Dpowell1997]

No error code - I get an error saying that the maximum number of devices has been reached. This is limited to this device. 

[Ilyas_Y]

Hi there @Dpowell1997 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I will try to get this reset for you and re-register the device.
I will send a private message.

Kind regards,
Ilyas.