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TV GO - can’t connect to TV 360

frankgibb
Dialled in

For the past two days I have not been able to connect to the TV 360 box. The message says it is offline. But it is online and connected to the internet. It’s just the app won’t connect.

This is urgent as I use it to control my mother in laws channels. She has dementia and can’t work the TV 360 remote. So she relies on me and my wife picking something for her to watch.

i have turned the 360 off at the power for 5 minutes and rebooted it. I’ve also the VM status and there are no faults.

I’ve read on here someone with a similar problem which seemed to be resolved by something being done at the VM end.

Seems like the 360 is not registering itself as available for connecting.

Help please.

21 REPLIES 21

And the App is now working again.

But for how long 🤔

Hey @frankgibb Thanks for getting back to us. 👋🏼

We don't wish for any issues to happen with the app.
But if there are any issues - reach back out to us for further assistance.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

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