Forum Discussion

Charlie96's avatar
Charlie96
Joining in
6 months ago

TNT sport lag

I've tried to watch the multiple live TNT sports events recently on my laptop using both the virgin go app and multiple browsers and in each case the stream was unwatchable, with constant buffering issues. No issues watching live sports on the sky go app - any thoughts or fixes would be greatly appreciated!

  • Hey Charlie96,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with TNT sports on your laptop. 

    Is this happening at any particular time of day and are you having any broadband issues at the same time of the TNT sports issues? 

    Kind Regards,

    Steven_L

  • Hey Steven,

    No broadband issues and it's been an issue throughout the day - ive checked broadband speed, streaming on different devices as well as other streaming services and it's consistently only this service which is poor

    thanks!

    Charlie 

    • John_GS's avatar
      John_GS
      Forum Team

      Hi Charlie96 

      Thanks for coming back to the thread.

      Have you got another device you can try TV Go on please? Just to see if the issue can be duplicated.

      • Charlie96's avatar
        Charlie96
        Joining in

        Yes I’ve tried on another laptop and it’s still having the same issue

  • I’ve tried on multiple connections and still an issue - it’s very confusing as sky go is now playing up a bit too (not as badly as tnt live) but it’s clearly not an issue with the device or connection as I’ve checked both. I’m currently trying to watch tnt sports live and it keeps freezing every 10 seconds making it unwatchable 

    charlie 

    • Beth_G's avatar
      Beth_G
      Forum Team

      Hi Charlie96

      Thank you for letting us know. I've popped over a private message so I can raise an IT Ticket for you.