Sky Sports unknown error

[carolmundin]

Hi,

Trying to login to sky sports in Firefox and getting an "Unknown Error" after I've added credentials.

Tried on differentbrowsers but dont still get same error, cleared cache etc,nothing works.

Wasworking perfectly 12 hours ago

Any help to get working much appreciated.

[newapollo]

I found the following on the Sky Community which might help

 /Sky-sports-online-player-not-working 

Did you remove the hidden files and folders the desktop app uses:

- Uninstall the Sky Sports Player app

- Type 'run' in the search bar and open the 'Run' app

- Type in '%AppData%' and click 'OK'

- Delete the 'Sky Sports' folders

- Click back on 'AppData' and go into the 'LocalLow' folder

- Click on the 'Cisco' folder, then the 'VideoGuard' folder

- Delete the 'SKY_GB-SKY_SKYSPORTS' folder

- Restart you computer

- Download the Sky Sports Player app again

[Ayisha_B]

Hi @carolmundin 👋

Welcome to our Community Forums and thanks for your post.

Just checking in to see if you have managed to resolve this? I can see newapollo shared some steps with you to follow.

Let us know how you got on 🙂