Showing results for 
Search instead for 
Did you mean: 

Re: VM TV Go App Issue - Service not available

Tuning in

Hi all, I have the same issue, when trying to log in to my account on the App on an Android device. Tried a factory reset & delete / reinstall the VM TV go app same issue. Any resolution to this please ? The app works find on IOS just not my Android device. WhatsApp Image 2024-06-05 at 20.22.43.jpg


Forum Team
Forum Team

Hi @marc_lucas 

Thanks for posting and welcome back to the community.

Have you got a VPN or inbuilt security apps on your Android device? If so, remove these and try again for me :).

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Hi John,

No I don't have a VPN or any security apps installed.


Hi @marc_lucas,

Thanks for letting us know. Have you also ensured that your device has the latest OS installed too?

If not, please check and install the latest version if available.


Zach - Forum Team
New around here? To find out more about the Community Forums, take a look at our FAQs!