Blueyonder Email Addresses to be deactivated?

[Wildyy93]

Almost 18 months after this post I’ve lost access to the Virgin TV app, it won’t let me sign in with my Blueyonder email and says the password is wrong when trying to access it via the email system too…

Can’t be a coincidence surely…

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Answered on other post. 

[Ayisha_B]

Hi @Wildyy93 👋

Welcome to our Community Forums and thanks for your post. 

Was the mailbox tied to an active broadband account?