Cannot record from the app.keeps saying box not on line but it is. Any help?

[grahamcausier17]

Cannot record from app. Says box not on line. But it is

[Joseph_B]

Hey @grahamcausier17,

Sorry to hear you have been having this issue, can you confirm with this are you presently connected to the same WIFI network as the box when having this issue? If so what happens when you try via a different connection?

Joe

[grahamcausier17]

Thanks . I have tried using 5g on phone same issue. I have recently had a new box. It never happened on old box 

[Ashleigh_C]

Thank you @grahamcausier17 have you been able to try uninstalling and reinstalling the app as well as clearing cache and data? 

[grahamcausier17 · Accepted solution]

Yes I have. I notice other people are having the same issue. I've even put the box back to factory settings 

[Gareth_L]

Hello grahamcausier17.

Thanks for replying.

Can I send you a private message to take a look in a bit more detail please?

If you can check your logo at the  top right of your screen that would be great. 
Regards     
Gareth_L