@John_GS. Why don’t you do your job! Read back through this thread and you will see both myself and @kd64 have given this info. We were told tickets had been raised and issue escalated - but Virgin are proving incompetent and can’t sort it out or bother replying.
Please read back through the previous messages in this thread to find all the info needed. You should be able to find the tickets raised ( if they were raised) and then please give us an update.
You said it all prkendrick1. It’s a typically shambolic answer from VM. I’m unsure if they cannot fix it and therefore just keep playing for time by asking us the same questions again or, if they are just not bothered. My contract is up in early July and at this rate I’m unlikely to renew. Let’s see if you get an answer to your reply.
