Can’t download on virgin go app (Under Investigation)

[Prkendrick1]

I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable. 

I have been trying for several days on both my iPad and iPhone. 

I can steam fine and broadband is working fine so appears an issue with the app. 

[Prkendrick1]

Unbelievable- how can the ticket be closed when there is no fix and no updates! 

[Morte]

I suspect mine will go the same way two complaints one I cannot view but have been told there was an attempt to contact me. You would expect an e mail but nothing . 2nd it's simply sat there with no updates . Again I suspect there will be "an attempt to contact me " . Then it will be quietly closed . I have looked at the tracker and there does not appear to be any way to update it or re open from the complianee side probably another dead end.

[Arissa_H]

Hi Morte 👋🏼.

Thank you for posting and welcoming you back onto our community forum 😊.

Sorry to see you have missed a call from our team ☹.

What does it say when you go to track the complaint by using this 👉🏼 link. 

Let us know how you get on. 

[MillardRM]

WHY HAS THIS STILL NOT BEEN FIXED?? 
This is beyond a joke and stinks of either incompetence that it cannot be resolved or just no commitment to resolve it. 
I give you one week and then I will either expect some form of significant rebate on my bill (which is huge) or I start the switching process away from VM to one of your many competitors who will only be too glad to take my money. Been a customer of yours for over 20 years. If nothing is done, I’ll be waving goodbye. 

[Davidchalmers]

I am new to virgin and only moved from Sky as I was promised this all worked well as I used skygo all the time. I cannot download anything to my iPad from virgin.  

[Tom_W1]

Hi @Davidchalmers thanks for your reply here.

We're sorry this is still ongoing for you but as soon as we have any updates on this matter we will confirm this here.

Many thanks

[Chicom69]

Same here nothing downloads, trying to get organised for a flight next week and cannot download anything

[Paul_DN]

Hi Chicom69,

Thank you for reaching out to us in our Community and welcome back, sorry to hear you are struggling to download content Via your TV Go so you can watch it on the plane when you go away.

This is something I have done myself recently and had no issues, when you are trying this are you connected to the same Network as your TV Box, are you connected to a VPN for work, do you have a 3rd party Router and have ours in Modem Mode?

Regards

Paul.

[Davidchalmers]

2 weeks and you have still. It fixed this issue and no reply. Can you please get someone from customer service to contact me as this is not what I signed up for! I was assured this feature worked as I used sky go all the time and this is really poor. 

[Robert_P]

Apologies for the delays Davidchalmers, this is still being investigated by our support teams. We appreciate your patience during this time. 

Rob