Forum Discussion

Prkendrick1's avatar
Prkendrick1
On our wavelength
3 years ago

Can’t download on virgin go app (Under Investigation)

I have been trying to download movies to watch offline on the Go app but just get a message saying download’s temporarily unavailable.  I have been trying for several days on both my iPad and i...
japitts's avatar
japitts
Very Insightful Person
3 years ago

Do you have any specific examples?

  • Prkendrick1's avatar
    Prkendrick1
    On our wavelength
    3 years ago

    Anything I try to download comes up with the same message. 

    • Robert_P's avatar
      Robert_P
      Icon for Forum Team rankForum Team
      3 years ago

      Hi Prkendrick1

       

      Sorry to hear of the issues regarding content via the TV Go app and recordings, we appreciate you taking the time to raise this via the forums and welcome to the community.

       

      We have help here and here for the TV Go service, some content can't be recorded due to copyright restrictions imposed by the content provider. These are in place to prevent copying and redistribution of copyrighted material.

       

      This may be why you're not able to record movies to watch later, does it happen with other content?

       

      Rob

      • Prkendrick1's avatar
        Prkendrick1
        On our wavelength
        3 years ago

        Hi rob

         

        inhave checked the info links you sent and still can’t find a solution. I have tried multiple different movies all of which have the icon to download but when I try all I get is a message to say “unable to download item”.  

        I have reinstalled the app, tried on both iPhone and iPad (both on latest version of iOS). And checked my broadband speed and tried on a different broadband network all with no solution.