Back to devices on t go how do I reset

[alanh004]

Help

[Ilyas_Y · Accepted solution]

Hey @alanh004 Thanks for reaching out to us on the Virgin Media forums and a warm welcome to the community. 👋🏼

I'm sorry to hear about the issues with the TV Go devices. 😢
I will assist you on this and get this sorted out for you.

I will send a private message to further assist. 🧾

Kind regards,
Ilyas.

[Ilyas_Y]

Hey there @alanh004 Thanks for speaking with us today on the Virgin Media forums. 👋🏼

I'm glad we have been able to assist and get this query sorted for you!
It was a simple reset that was completed on our end. 🧾

Do reach out to us in future if you need any support with any other query, and we'll be here to assist where possible.

Kind regards,
Ilyas.

[alanh004]

Thanks again😄