Audio description on channel 4 via watching channel 4

[loscassidy76]

For some reason channel 4 has audio description on at random points and I can’t switch it off. It only happens on channel 4. I’m watching it on my window 11 laptop. 

[Gareth_L]

Hello loscassidy76,

Thanks for your post and welcome back to our community.

Sorry to hear about audio description appearing intermittently on channel 4.

Are you viewing channel 4 directly on there app? Or are you going through our TV Go App here 

Gareth_L

[newapollo]

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@loscassidy76 wrote:

For some reason channel 4 has audio description on at random points and I can’t switch it off. It only happens on channel 4. I’m watching it on my window 11 laptop. 

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Sorry I forgot to respond to this post.

I tested this on Tuesday night just after you posted @loscassidy76 

The program being broadcast then was Great British Bake Off  - the info button on my 360 said that the program had audio description, however this had to be turned on when watching on the 360 box.

I tested the same program on my computer and also on my android tablet using TVGo and both of those devices played the program with audio description already on and it couldn't be turned off.

[loscassidy76]

via the tv go app.

[loscassidy76]

yeah via tvgo it says its off but it isnt. only seems to do AD too, its odd. for example you see  2 women walking and will say a woman in green walks down the street, 

[John_GS]

Hi @loscassidy76 

Thanks for coming back to the thread. Is this only via certain programs? I've just tried it now and no issues.

Best wishes.

[loscassidy76]

Gogglebox and Bake Off, from what I can think of.

[Steven_L]

Thanks for coming back to us loscassidy76, we will get this passed over to our TV team to investigate further. We'll get back to you as soon as we have any further updates 👍

[loscassidy76]

just watching a place in the sun and that doesnt have audio description yet some adverts do. very odd