4003 message

[stuart_banbrook]

Hi 

When watching live TV on the virgin go app on my chromebook it stops after a couple of minutes saying the following 

Sorry - we can't watch this at the moment 4003.

Why? What causes this?

[Cardiffman282]

See https://support.mozilla.org/en-US/questions/1323326 

[Steve721 · Accepted solution]

I am having the same problem as you but i get 3015

[Daniel_Et]

Hi @stuart_banbrook, thank you for your post.

We're sorry to hear about the problem you're having 😔

Has following the advice provided by @Cardiffman282 resolved the matter?

If not, please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

[stuart_banbrook]

Hi Daniel_Et,

That didn't work, I am using the app on my Chromebook.

[David_Bn]

Thanks for coming back to us @stuart_banbrook.

Can you please confirm if the application works on other devices you use for the TV Go services?

We would need to seek to see if this is a device or account issue.

Thanks,

David_Bn

[stuart_banbrook]

Hi David_Bn, My pixel phone has no issues. Currently watching ITV4 on my Chromebook no issues switch to TNT sports issue comes back better much straight away.

[Megan_L]

Thanks Stuart_Banbrook,

Is it only TNT Sports that has this reoccurring issue?

Are all other channels okay?

Thanks,

Meg