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4003 message

stuart_banbrook
Joining in

Hi 

When watching live TV on the virgin go app on my chromebook it stops after a couple of minutes saying the following 

Sorry - we can't watch this at the moment 4003.

Why? What causes this?

1 ACCEPTED SOLUTION

Accepted Solutions

Steve721
On our wavelength

I am having the same problem as you but i get 3015

See where this Helpful Answer was posted

7 REPLIES 7

Cardiffman282
Super solver

See https://support.mozilla.org/en-US/questions/1323326 

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Steve721
On our wavelength

I am having the same problem as you but i get 3015

Daniel_Et
Forum Team
Forum Team

Hi @stuart_banbrook, thank you for your post.

We're sorry to hear about the problem you're having 😔

Has following the advice provided by @Cardiffman282 resolved the matter?

If not, please pop back to us at your earliest convenience and we'll do our very best to help.

Regards,
Daniel

Hi Daniel_Et,

That didn't work, I am using the app on my Chromebook.

Thanks for coming back to us @stuart_banbrook.

Can you please confirm if the application works on other devices you use for the TV Go services?

We would need to seek to see if this is a device or account issue.

Thanks,

David_Bn

Hi David_Bn, My pixel phone has no issues. Currently watching ITV4 on my Chromebook no issues switch to TNT sports issue comes back better much straight away.

Thanks Stuart_Banbrook,

Is it only TNT Sports that has this reoccurring issue?

Are all other channels okay?

Thanks,

Meg