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VirginMedia.com Won't let me save 'Parental Controls' as 'on' for my account

hypersphere
Joining in

Parental controls currently doesn't work. I am unable to change the settings on my account.

They are switched to 'off'. When I try to switch them on I get the following message "Sorry the changes you made were not saved, please try again"

This problem has occurred for some time. Can you tell me how to resolve this so that I can turn parental controls to 'on', or otherwise resolve the issue?  

 

hypersphere_0-1718474189151.png

 

2 REPLIES 2

legacy1
Alessandro Volta

set DNS on your device to use 1.1.1.3 and 1.0.0.3

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Matthew_ML
Forum Team
Forum Team

Hey hypersphere, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

Let me send you a DM and we can take a look for you 🙂

Matt - Forum Team


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