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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 5964 Views
  • 0 replies
  • 2 kudos

Resolved! sky channels and cinema UHD on demand

Can someone please confirm this? I've gone around the houses with customer relations. Does the Stream box offer sky-on-demand in UHD? I am subscribed to the entertainment and cinema pack. I see the option for UHD on-demand to view next to the program...

jbscot by Tuning in
  • 1340 Views
  • 3 replies
  • 0 kudos

Watchlist

Hey thereI really liked Sky Stream but want to know if the Watchlist is similar to the playlists? Say I wanna watch EastEnders instead of manually finding each episode on iPlayer - I can go in watchlist/playlist and it’ll show the episodes in there a...

Resolved! Netflix intermittent sound issue

Hi, I've got the 1gb volt package and connected thru a denon x6500 receiver for surround sound. I'm find that when using Netflix via the smart tv app every few minutes I'm losing the sound  to the denon,only  for less than a second but it is noticeab...

stevew60 by Tuning in
  • 1205 Views
  • 2 replies
  • 0 kudos

Subscription stuck on adding soon

I have the same issue with Sky Sports and Cinema package stuck on adding on the box. And pending soon on the account. Been like this for 2 weeks. 

Robert70 by Tuning in
  • 535 Views
  • 1 replies
  • 0 kudos

Technical stream questions

Hi all, hoping someone in the know can help, as I'm not even going to attempt asking CS...Live stream quality - are these the same quality / bitrate you'd see on the 360 box channels, or are they the same lower quality streams you'd get on the iplaye...

lame153 by Joining in
  • 913 Views
  • 2 replies
  • 0 kudos

TV not working

Hi,hoping someone can help.got up this morning and i get an error message on my tv for all channels saying Channel failed and error message CS2004.I have tried rebooting and checked all the connections .Using the app i booked and engineer for tomorro...

Box not starting

HiMy stream box, which I only got in November, has stopped working. When I try and load it up, I get the welcome screen then a bright blue screen. I have tried unplugging and replugging. I have tried different hdmi ports on my TV and hdmi wires. The ...

Remove Adverts and PIN

Will there ever be a way of paying extra to remove ads on VOD? I would happily pay like £3-£5 extra a month so I don't have to fast forward 4 times within one episode.I already have to type in a PIN to watch the next episode each time, which I can't ...

emmaipod by Joining in
  • 1350 Views
  • 2 replies
  • 0 kudos

Resolved! Cancelling Stream

After getting my latest VM bill a few days ago, I realised I can no longer afford the increasing costs. I don’t really use my Stream box anymore, as I have an Apple TV 4K box to watch all my streaming content on. So, I’d like to cancel Stream. I can’...

Netflix

When trying to start up Netflix I get a screen stating to call Virgin Error code is CS2400

Frens70 by Joining in
  • 473 Views
  • 1 replies
  • 0 kudos