Stream from Virgin Media

Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

New stream box unable to add subscribed packages

My account is not set up correctly on Virgins end. I cannot see the packages I signed up to on the app and the essentials package and movie package just shows 'adding' on the TV.Support could not connect to my account either to manually add. Pretty p...

Voice Control no longer working on remote to Stream box

I have Virgin Stream and when we got the box and remote initially all was good for the first few weeks, then the remote started playing up, not working, lagging, moving too many spaces and now while those are sorted by what I've tried below, the voic...

Pixelated Live TV Channels Tonight (16/01)

Hi,Would anyone be encountering pixelated live tv channels on Stream from around 10pm on 16/01?Was enjoying the snooker then picture turned into a pixelated mess. On demand and boxsets/movies working fine, just seems to be affecting Live TV.Thanks

Sky Packages.

Got my stream box about a year ago as it was free, but haven't really used it as it didn't at the time give me anything that wasn't already available to me from other sources. However, I am now looking at using it as an ad hoc replacement for my Sky ...

Buffering

Hi Just re-subscribed to virgin broadband the last week and have a stream box installed I too have noticed some stuttering during adverts and not during the tv program also. Watching BBC there are no problems I get some audio dropout and some pictu...

Resolved! New to virgin stream like to watch ITV +1

Hi all. Just got the new stream service. We tend to watch ITV +1 quite often. We cannot seam to get this on the stream service. Is there anything I need to do to get the channel or am I stuck without it.

Resolved! sky channels and cinema UHD on demand

Can someone please confirm this? I've gone around the houses with customer relations. Does the Stream box offer sky-on-demand in UHD? I am subscribed to the entertainment and cinema pack. I see the option for UHD on-demand to view next to the program...

Watchlist

Hey thereI really liked Sky Stream but want to know if the Watchlist is similar to the playlists? Say I wanna watch EastEnders instead of manually finding each episode on iPlayer - I can go in watchlist/playlist and it’ll show the episodes in there a...

Resolved! Netflix intermittent sound issue

Hi, I've got the 1gb volt package and connected thru a denon x6500 receiver for surround sound. I'm find that when using Netflix via the smart tv app every few minutes I'm losing the sound to the denon,only for less than a second but it is noticeab...

Subscription stuck on adding soon

I have the same issue with Sky Sports and Cinema package stuck on adding on the box. And pending soon on the account. Been like this for 2 weeks.

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