Forum Discussion

Scott68's avatar
Scott68
Joining in
3 years ago
Solved

Virgin Media has been removed as your payment method for Netflix; Netflix started charging me

Today I received two emails: One from streamingservices@virginmedia.co.uk informing me that Virgin Media has been removed as your payment method for Netflix. Second one from info@account.netflix.co...
  • Scott68's avatar
    Scott68
    3 years ago

    Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

Martin_N's avatar
Martin_N
Icon for Forum Team rankForum Team
3 years ago

Hi Scott68,

Thank you for your post. I'm very sorry to hear about the confusion with your Netflix payments. 

Can you access your Virgin Media Online account and look for the Activate Netflix button?

^Martin

Scott68's avatar
Scott68
Joining in
3 years ago

Thanks Martin, I received the re-activation email, actioned successfully.  i also got confirmation from Netflix that the payment is from VM again.  So issue is now resolved, just waiting for Netflix to refund the £10.99 they took as payment on the day it was cancelled.

  • Reece_MH's avatar
    Reece_MH
    Forum Team (Retired)
    3 years ago

    Hi Scott68,

    Thanks for your update - it's great to hear you've received the email and been able to re-activate your Netflix account. If you do need anything else, please feel free to reach out and we'll be more than happy to assist.

    Thanks,

    • MarkJ101's avatar
      MarkJ101
      Joining in
      3 years ago

      The exact same thing has happened to me.  I contacted VM a couple of days ago and I was promised it would be sorted.  I have now had a payment taken from my credit card by Netflix and my billing is still showing as via my credit card on my Netflix account.  
      Please help. 

      • MarkJ101's avatar
        MarkJ101
        Joining in
        3 years ago

        Ive got the link now and resigned up via VM. Thanks