TNT Sports subscription still stuck on pending

[beckyevans247]

Subscribed to TNT Sports weeks ago.  Can't watch any TNT channels due to subscription being stuck on pending in my Virgin account. Virgin help centre doesn't offer any help. Anyone got any solutions please?

[Jodi_S]

Hi beckyevans247,

A warm welcome and thanks for posting on our community forums. We're sorry to hear that your TNT sports has not yet ben added to your account.

We can see that you have called the team about this issue since you last posted.

I everything all OK with your services now and has TNT come through?

Please pop back here if you have any further issues or need any help.

Kind regards Jodi. 

[beckyevans247]

Hi, thanks for your msg.

No it's still not working.  The person I spoke to said it would work same day but it's still showing as tnt sports, pending: adding soon.

Very frustrating. Are you able to get it working?

[KiddyHarrier]

It really does baffle me that this is still happening

[Joseph_B]

Hey @beckyevans247,

Thanks for getting back to us with regards to this, I can see you have spoke to our team regarding this since you posted this, were they able to assist further?

Joe

[beckyevans247]

Hi Joe, thank you for responding. They said to ensure the stream box is plugged in and working, which it is, but the TNT channels aren’t available and the TNT subscription online is still showing as pending.

[beckyevans247]

Two weeks of calling Virgin and the TNT Sports subscription is still showing as pending (see below). Nobody on the calls seems to know what to do. I don’t know what to do apart from cancel my Virgin subscription and go back to BT, but no doubt I’d phone up to cancel and they wouldn’t know how to do that either…  

[beckyevans247]

Hi Joseph - they are still not able to assist me.  Are you able to raise an IT ticket or something please?

[Sabrina_B · Accepted solution]

Hi @beckyevans247 👋.

Thanks for reaching back out to us. Apologies for the issues you have had with TNT Sports. We can certainly assist you, we would need to bring you in for a private message to discuss this and resolve. 

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Shaunhare]

Hi,

Did this ever get resolved? I have the same issue for over a month with TNT Sports and Sky Sports. Everyone i speak with had no clue what on earth they are doing? The call ends with the same comment ‘we have raised an IT ticket and they will contact you shortly’….. turns out not IT ticket ever raised and not a single call back. Shocking customer service. Virgin haven’t a clue how to fix such a simple issue. 

Cheers!