Steam box electrical outlet message

[Mishkascottie]

Hello there, I’ve been having a problem with my streaming box saying that it needs a power electrical outlet. I’m not using the cable given because my son broke it so I bought a new one and it’s not working. Can you help is there anywhere I could get hold of the original cable. Thank you

[Matthew_ML]

Hey there Mishkascottie, thank you for reaching out and I am so sorry to hear about this, also a warm welcome to the community.

This will be why its not working, our equipment is designed to use the original kit. 

I will send you a PM now so we can get you one ordered. Cheers 

[Matthew_ML]

Glad we have managed to get the ball rolling on this, please do keep us updated on how it goes.