Pending Flex subscription

[Johnwelsh1983]

Hello, I have just got my flex setup. I've added a sky tv package and now it's stuck on pending. Is there a way too speed this up as I've already waited over a week for the engineer to come with the box and had no tv. Cheers

[Sabrina_B]

Hi @Johnwelsh1983 👋.

Thanks for reaching out to us and welcome to the Community Forums, sorry to hear you are having issues with your subscriptions for your Stream box. So we can take a further look into this we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina