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lisa33's avatar
lisa33
On our wavelength
9 months ago
Solved

Audio description & voice over are off but there is voice over on tv virgin stream

Voice over won’t turn off it’s on itv1 + 1 virgin stream.  I’ve been through settings and accessibility, audio description is off and voice over guidance is turned off but I turned them both on and off to make sure and I’ve turned them off using the microphone on the remote (even though they are off and I have never turned them on) it’s ruining any programme I watch as it’s loud and is describing things or actions on the screen, has anyone found a fix? 

  • newapollo's avatar
    newapollo
    8 months ago

    Hi again lisa33 

    The various options displayed when pressing the contextual button can vary depending upon the program being aired. 

    I've just checked on ITV+! whilst The Chase is on, and the options I described including Audio", and then pressing that shows the two further options, "English- Stereo" and "Audio Description - Stereo" 

    (Sometimes only the audio described or signed versions of a programme are available such as on some BBC News programs, or programs on BBC iPlayer, or with late night repeats of programs that were screened in an earlier time slot. The audio description is built into that version and can't be removed.

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    9 months ago

    Hi lisa33 

    Have you tried using the contextual button on the remote control  the button with 3 dots on it just above the channel up/down button)?

    Pressing that button gives a number of options, depending on the channel and program.

    On ITV+1 one of the current options is "Audio".

    Pressing that gives two further options, "English- Stereo" and "Audio Description - Stereo" 

    Make sure there isn't a tick next to "Audio Description - Stereo" - if there is then highlight "English- Stereo"   and click that instead.  That should remove the voiceover.

  • Ashleigh_C's avatar
    Ashleigh_C
    Icon for Forum Team rankForum Team
    8 months ago

    Hi there lisa33 

    Thank you so much for your post and welcome to the community forums, it's great to have you back. 

    I am so sorry to hear that have faced this issue with your audio and a big thank you to newapollo for their help so far! Have you been able to try their advise? Is the issue still happening?

    • lisa33's avatar
      lisa33
      On our wavelength
      8 months ago

      Yes the issue is still there and I have replied to Dave stating the options on ITV +1 are different but I do have the options mentioned on ITV and on that channel the correct option is ticked, meanwhile the narration continues on ITV +1 so I can’t watch that channel as it’s annoying 

      • newapollo's avatar
        newapollo
        Very Insightful Person
        8 months ago

        Hi again lisa33 

        The various options displayed when pressing the contextual button can vary depending upon the program being aired. 

        I've just checked on ITV+! whilst The Chase is on, and the options I described including Audio", and then pressing that shows the two further options, "English- Stereo" and "Audio Description - Stereo" 

        (Sometimes only the audio described or signed versions of a programme are available such as on some BBC News programs, or programs on BBC iPlayer, or with late night repeats of programs that were screened in an earlier time slot. The audio description is built into that version and can't be removed.

  • lisa33's avatar
    lisa33
    On our wavelength
    8 months ago

    Thank you for your reply, sorry for the late reply I did not receive a notification I’ve now seen an option on my post to allow notifications when someone replies, Ashleigh C below emailed me then I checked on here and saw your post.

    So I note those options are available on ITV and the correct option is ticked as per your post, but on ITV plus 1 the options that come up are different they are

    info, switch to live tv, subtitles, Add to my watch list, Episodes 

  • JonathanG0's avatar
    JonathanG0
    Joining in
    6 months ago

    This is a few months old topic, so this might not be of use.

    I've recently signed up to virgin and although I don't get this issue on the TV box, I do get it on the TVgo app.

    So far I've only noticed on Channel 4; however after trying a number of things, I turned the AD setting on (and left it on, not just on and off again) and for the affected programme the audio description stopped playing.

    This isn't a fix, as obviously you have to turn on off again after the program etc, but I think this confirms there definitely is an issue with virgin settings somewhere in the back end.. because the toggle works, it's just reversed for some channels/programs

    • lisa33's avatar
      lisa33
      On our wavelength
      6 months ago

      Thank you I’ve not watched ITV2 on Virgin for a while as I’ve got it on Freeview but I’ll definitely give you recommendation a try