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lisa33's avatar
lisa33
On our wavelength
11 months ago
Solved

Audio description & voice over are off but there is voice over on tv virgin stream

Voice over won’t turn off it’s on itv1 + 1 virgin stream.  I’ve been through settings and accessibility, audio description is off and voice over guidance is turned off but I turned them both on and o...
  • newapollo's avatar
    newapollo
    11 months ago

    Hi again lisa33 

    The various options displayed when pressing the contextual button can vary depending upon the program being aired. 

    I've just checked on ITV+! whilst The Chase is on, and the options I described including Audio", and then pressing that shows the two further options, "English- Stereo" and "Audio Description - Stereo" 

    (Sometimes only the audio described or signed versions of a programme are available such as on some BBC News programs, or programs on BBC iPlayer, or with late night repeats of programs that were screened in an earlier time slot. The audio description is built into that version and can't be removed.

newapollo's avatar
newapollo
Very Insightful Person
11 months ago

Hi again lisa33 

I've just read that thread and can see it was suggested that they try the settings in the TVGO app and TVGO web browser to see if that gave the option to turn off AD.  I see it didn't work for SAKATA and other users on that thread, but it's something you could try if you haven't already.

 

There is another option that you could try such as either performing a soft reset and/or a hard reset. 

Unplug the USB from the back of the box and then hold the power button on the front of the box while  plugging the USB back in. (Keep hold of the power button while doing this)

Keep holding the power button in when the Welcome screen appears for 5 to 10 seconds and then let it go. 

A menu will appear. Now tap the power button to select which reset option (hard or soft) you prefer. I would try the soft reset option first, and if that fails try the hard reset, because if you have added programs to your Watchlist you might have to set them up again if you perform the hard reset.

Then hold the power button again for 5 seconds on the option you selected option to reset it. 

lisa33's avatar
lisa33
On our wavelength
11 months ago

Thank you, so I did a hard reset as I’ve no watch list  and I’ve checked in settings AD is off and is off on Virgin go too I’m just watching The Chris McCausland show and AD is still speaking  describing what they are doing when they’re not speaking options on the 3 dots button are Info, Subtitles, add to my watch list, Episodes when I chose info there was a few options along the bottom one was audio and subtitles when I chose it is said off 

  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    drat

    Sorry to see even that didn't work, but thanks for trying. My 360 box still has all four options when pressing the context button - Info, Subtitles, Audio, and Episodes