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stream box needs more power to start up

Marco122222
Just joined

on ‎06-03-2024 19:30

I got a problem with my box your stream box needs more power to start up please plug in into electrical outlet know how to fix

 

[MOD EDIT: Subject title changed for clarity]

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎07-03-2024 13:54

Hi @Marco122222 

In the past a number of Stream boxes were sent out with faulty power leads.

Do you have a spare usb power lead you can try?

Some people also found that by holding the power button whilst connecting the power usb that a menu appeared that allowed them to do a software update and then connect

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Sabrina_B
Forum Team
Forum Team

on ‎11-03-2024 14:04

Hi @Marco122222 👋.

Thanks for reaching out to us, and welcome to the Community Forums. Apologies for the issues that you are having in supplying power to the Stream box, so that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

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