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Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
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  • 0 replies
  • 2 kudos

Netflix won’t load

Our Netflix app won’t load. We just get the logo and then a black empty screen. it worked fine and we’ve already tried restoring factory settings but same issue. No connection issues as we’ve tested this via Netflix error menu that loaded. Netflix wo...

Stream box error

Hi I’m getting an error when trying to get into the subscriptions app to add channels to my stream box, I’ve had the stream box now for around one month and still having issues with adding channels and no one seems to understand what I’m on about! Ca...

Resolved! Adjusting Subtitles Font & Background?

I want to tweak my ridiculously large subtitles with it's black background within my Stream box, but can't see where to do this? Am I missing something obvious within the interface?Thanks .:. Walts

Morgoth by Tuning in
  • 913 Views
  • 8 replies
  • 0 kudos

Stream subscriptions

Hi,  I have just got the stream box and have been trying to add sky and tnt sports to it with no luck.I had a live chat about it yesterday for an hour but they couldn't do anything their end,also online through my virgin media,the tv subscription app...

Netflix won’t load

Hi Alex, can we please get an update on this? I am having the same issue and this has been present for a few days now. This appears to be a Virgin Media problem as all other ISPs I have access to are working just fine.

C4mb0000 by Joining in
  • 375 Views
  • 5 replies
  • 1 kudos

Local channel

Looking at the published stream channel guide, I see that 159 is a local channel but this channel is missing from my stream box. Any one know why the London Live channel is not available via stream? Virgin list it as a channel.

GFB50 by Joining in
  • 210 Views
  • 2 replies
  • 0 kudos

Stream subscriptions not working

For months I've been unable to add subscriptions to my stream account. I've tried online, via the stream box itself and by web chat and nothing ever seems to work. 2 days ago the only subscription I had that worked (tnt sports) I got an email to conf...