Hi, We're aware that some of you may see an error code CS2002 when watching on the Virgin TV 360 and Stream. A fault ticket has been raised under F010987379 and we're sorry for any inconvenience caused and thanks for your patience whilst we work on t...
STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...
Hi I am experiencing the same thing again but this time I added the entertainment package, the box just says “adding soon” and been like this for over a week and I can’t view any of the entertainment channels, please can look into this again and fix ...
For VM,Live channel 'Watch' has audio description and the feed is incorrect. No other channel is spouting audio description. Two days so far of this so not a temp issue with one programme. No Accessibility options enabled in settings just for referen...
Hello All,I keep on getting the error code CS1011 on my stream box.I have called services and been transferred to the tech team three times to get help with this and each time I go into the same loop of explaining the issue and then being told that i...
Hi there, Is there any update on the above as I am still facing this issue despite trying the above fixes also.
Hi, same issue here with a Sky Sports subscription. Pending since last month. Can you please DM me to help?
Got broadband and stream plus sports channels. After 4 months I have been told tvgo can’t be used with stream. The website states it can - who can clarify this?
Hi Recently joined VM. I added a sky sport pack via stream on the 30 Dec 22 which is on a 30 day rolling deal. This is my first and only stream pack. I have decided to cancelled it today within the 30 days from when I took it. However my stream cance...
A bit of background, We barely use our TV package (its switched off at the plug unless the mother in law is over)Tv package is Mixit on a Tivo boxGig1 - Hub5 in Modem only mode And a pointless landline that isn't even connected Just checked & I am no...
TV keeps freezing
Hi, Could anyone please advise. If I subscribe to BT sport on the stream box would I be able to watch on the BT sport app on my phone Thank you for any advice
