Stream from Virgin Media
For all questions related to our Stream box
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Stream FAQs

STREAM FAQs: What is Stream?Stream is our new TV product providing a subscription-based streaming service. It's a flexible offering, allowing you to choose and manage your subscriptions yourself and not be bound to a minimum contract term for TV serv...

Zach_R by Forum Team
  • 0 replies
  • 2 kudos

Why can’t I add a stream box to an existing account

I’ve been with Virgin for over 10 years and they have tried and failed to run a 2’nd cable to my bedroom due to access issues. So,I can’t get a 2’nd 360 box. Now they have this stream box which would solve all my issues as it runs via broadband and p...

Rog24 by Joining in
  • 1 replies
  • 0 kudos

Unable to manage my Stream Box

For the last 2 months I have an error message coming up when I try to add services through the stream box. It says "Oops, there seems to be a technical glitch" and then a QR code and a link to myvirginmedia which does SFA. I've rung VM over 20 times,...

Resolved! Cost of Stream

Hi all,I currently have a V6 on the main TV downstairs, and 250 Meg BB distributed around the house by cabled network and WiFi. The TV upstairs has an aerial, but poor reception makes it pretty useless. The Stream box looks like a solution for watchi...

dq1967 by On our wavelength
  • 3 replies
  • 0 kudos

Stream poor and dark picture quality

Hello, I have been a stream customer for a few months now, but barely use the service as I find the pictures are a lot darker than when watching via my apple box. After looking into the settings today again, i still can't find a way to improve the br...

mouky by Joining in
  • 5 replies
  • 0 kudos

Technical stream questions

Hi all, hoping someone in the know can help, as I'm not even going to attempt asking CS...Live stream quality - are these the same quality / bitrate you'd see on the 360 box channels, or are they the same lower quality streams you'd get on the iplaye...

lame153 by Joining in
  • 1 replies
  • 0 kudos

Can't add subscription apps (Sky Sports / Cinema)

Seems like lots of others are having the same "there's been a technical glitch" pop-up and difficulty adding the subscriptions online too.From reading, it seems like someone needs to reactivate my account so that I receive emails saying the stream bo...

ollie296 by Tuning in
  • 11 replies
  • 0 kudos

Stream Box - Not starting and Purple Light

I had Virgin broadband installed on the 22/05/23 and also received a Virgin Stream box. I was not supplied with any manuals/instructions by the engineer, but having followed the instructions online I cannot get the Stream box to work.The box starts u...

Channel 4 issue

When trying to watch Channel 4 HD picture keeps disappearing sound stays on amd if i wait for few minutes picture comes back. This only happens when I am trying to watch live. If I click watch from the start it seems to be fine. Tried to change resol...

Ukm by Joining in
  • 8 replies
  • 1 kudos

Stream Box Turning On By Itself

A few times now, after having put my Stream box on standby, it's come back on again by itself a few minutes later (along with my TV and sound system it's connected to!). To make matters worse, it then doesn't turn off again or respond in any way. It ...