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Forum Posts

Introducing Flex - the new name for Stream from Virgin Media

Hello all, Stream from Virgin Media customers may have noticed a message in recent bills advising of an upcoming name change to their service. We can confirm that from today it will be called Flex. There is nothing to worry about, and this won’t affe...

Kei_M by Community Manager
  • 6221 Views
  • 0 replies
  • 2 kudos

Re: Virgin Stream turns my Sony 55A80J tv off!

Hi,I'm having the same issue with my Sony Bravia (KD-49X8005C). It was fine on Sky but since I switched to the Virgin streaming box I've had intermittent issues with the TV. Usually the screen switches to the TV's home page every 2-3 minutes and then...

TNT Sports on VM Stream

I am thinking of switching from VM TV package to Stream with subscription to TNT Sports. I like the idea of being able to pause TNT during the summer months when there is no Champions League. Does the TNT app on VM Stream give access to the additiona...

mikej511 by Joining in
  • 564 Views
  • 1 replies
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Stream - do the packages ever go on sale?

On Sky Stream the different entertainment packages are sometimes offered as a special price on a monthly basis. Sometimes the kids pack is free for a couple of months, or the Sports package is reduced for a period of time.Does the same happen on Virg...

honilvin by Joining in
  • 796 Views
  • 3 replies
  • 0 kudos

Stream box CS9994 error though hub is working fine

I recently moved house, and have been having issues with my stream box since the move. In my old house the box was connected to the hub with an Ethernet cable, but this house is WiFi as the TV and hub are in different rooms.When I first start the TV ...

KB29O by Joining in
  • 1063 Views
  • 3 replies
  • 0 kudos

CS994 frequent error

Hi, I'm regularly receiving the above error code even though all my other devices are able to access the internet fine through my Hub 3. This isn't a new issue, it's been going on for months and months, but I'd finally like to be rid of it as it's ve...

andyland by On our wavelength
  • 493 Views
  • 2 replies
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Sky witness FBI - season 6 missing

Hi everyone. I have recently joined Virgin and have a small stream box where everything’s comes in via fiber/wifi. I was watching FBI season 6 ep12 yesterday on Sky Witness channel. There should be another episode now (13). Today the whole season 6 h...

Resolved! Adding streaming to an existing contract

I currently have M500 Broadband  (Volt), Mega TV and phone. If a added streaming to this could it run to a separate TV, So one TV runs as is and the second has streaming?

Stream Pixelated

HiAnybody have issues with Pixelated picture on live Tv, had Stream recently installed and noticed on fast moving live Tv and some live shows on BBC and ITV with lots going on in the background the picture is very pixelated, rebooted Stream checked a...

wana73 by Joining in
  • 2024 Views
  • 17 replies
  • 0 kudos

Resolved! TNT sport price query

HiI just added TNT sports which showed as only £5 extra per month (£18 a month with a £13 discount) but now added, the email confirmation says it is £16.20 per month?Has anyone else had this happen? I don't fancy paying that much for it.Thanks,

jlbj1994 by Tuning in
  • 11611 Views
  • 66 replies
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