I took delivery of a new Virgin Media Stream Box last week. The setup was relatively quick and straight-forward. My first impression is that I'm very happy with the box and I like that it offers more HD channels than Freesat and Freeview and it seems quite responsive and robust. However, I'm unable to manage my Stream Box subscriptions so I can't add/remove any subscriptions to the box (Netflix/Disney+/Entertainment etc). When I try doing it through the box, I just get an error message telling me there's a technical problem at the moment and it shows me a QR code that takes me to virginmedia.com/manage-stream. When I use this link and log in to my account, I can see that Stream is on my account but when I click on Manage, I get an error message again and I'm unable to add or remove anything. This has been going on for five days now. I've checked online and found quite a few posts on this forum about this so I'm not the only one having this problem. However, I haven't been able to find any solutions to this. What seems obvious is that it's not a hardware problem so a new box or a tech visit probably won't make a difference. My best guess is that the box hasn't been activated properly (although I've received two text messages telling me that the equipment has been activated) and I'm therefore not able to manage it.
Does anyone have any ideas of how to approach this and how to fix it? Based on previous posts, calling VM seems pointless as customer service don't seem to know what a Stream Box is. Is anyone on this forum able to help?
