Forum Discussion

daznflo's avatar
daznflo
On our wavelength
2 years ago

Re: ITV sound dropouts since recent software update

Hope I’m ok jumping in. we have exactly the same problem. The ITVX logo starts barely visible in the bottom right of the tv screen. The sound and picture glitch but it seems to happen mostly during...
corky123's avatar
corky123
Dialled in
2 years ago

Just wondered if there any updates at all.

thanks.

Ilyas_Y's avatar
Ilyas_Y
Forum Team (Retired)
2 years ago

Hey corky123 Thanks for reaching back out to us on the Virgin Media forums. 👋🏼

Can I ask if this issue still continues even with a replacement of the HDMI cable or does it still occur with the same channels?
Are any other channels being effected as well as the main ones? 

Is your TV box on the latest software / firmware update?
Let us know.

Kind regards,
Ilyas.

  • corky123's avatar
    corky123
    Dialled in
    2 years ago

    Hi Llyas, I’ve already answered these questions multiple times, on here and in PM.

    if the version is still v5.05 then there is still no fix yet.

    As per message from Steve above it’s being looked into and I was waiting for an update etc.

    • Kain_W's avatar
      Kain_W
      Forum Team (Retired)
      2 years ago

      Thanks for getting back to us corky123,

      When was the last response you received via PM ?

      Regards,

      • corky123's avatar
        corky123
        Dialled in
        2 years ago

        10th Nov 2023