Netflix won’t load

[C4mb0000]

Hi Alex, can we please get an update on this? I am having the same issue and this has been present for a few days now. This appears to be a Virgin Media problem as all other ISPs I have access to are working just fine.

[C4mb0000]

Not sure why my post was moved by a moderator to a new topic as it doesn’t make sense on its own but whatever. My issue is that my Virgin hub is blocking access to Netflix servers. Netflix won’t load at all on any device connected to my VM hub, but works fine on other ISPs (I.e. mobile data). Netflix gives the error message tvq-st-106 on occasion. All other streaming apps work fine across all devices.

Things I’ve tried:

Restart hub, factory reset hub, reinstall Netflix apps, use of Ethernet cable (for Xbox), toggle parental and virus settings. None of this worked.

After contacting VM customer support they have said it’s getting escalated to the Support Team and I may require a replacement hub. 

I will post back here with the resolution once resolved for anyone else experiencing this issue.

[Gorman]

I’m following this with interest as I have the exact same issue. My in laws also have the same issue and we both have different hubs so I’m not convinced it’s a hub problem.

[grahamb31]

I have the exact same issue, is there a solution yet. I have just spent over an hour on the phone to Virgin media help and they did not solve the problem stating it is netflix.

[Nedd]

Same issue here - fingers crossed someone has a solution.

[Joseph_B]

Hey @C4mb0000,

Sorry to hear about your ongoing issues faced, can you confirm if since posting this, you have heard anything from the team you were speaking to?

Joe