Netflix glitch after starting to playback something

[sraper]

Had stream for about 3 months and all was good. 

Recently went away on holiday and now whenever i start to play something on netflix (flim or episode of a series) after about 30 seconds the screen will go blank for about 5 seconds and then the rest will play fine. 

Just happens once but guaranteed to happen every time i watch something and always about 30 seconds after playback started.

Anyone else have the issue.  Started mid August 

[John_GS]

Hi @sraper 

Thanks for posting and welcome to the community.

Sorry to hear of this. Is it only affecting Netflix or anything else affected?

How's the box connected to the internet, wired/wireless?

[sraper]

Wired connection. I think 250Mb virgin connection

Havent noticed other apps affected or live tv. Also does not affect Netfilx on other devices.  Just on the stream box

[HavencroftKev]

This glitch happens to me also, but the blank screen is only 1 or 2 seconds.

Personally it's so minor it doesn't bother me as it's normally during the opening credits. 

[Daniel_Et]

Hi @sraper, thank you for your response.

Have you tried following all the advice provided in this article here?

Please pop back to us at your earliest convenience.

Regards,
Daniel

[HavencroftKev]

The link you sent is about buffering, this isn't buffering it's a definite glitch. 

[newapollo]

Hi @sraper 

Go to  Settings > Audio & Video > Match frame rate

Change it to the opposite of what it is currently set as, and see it the issue remains or goes away

Match frame rate** is designed to allow the STB to match the frame rate of the content being played out. 

Normally keeping the 'Match frame rate' option set to 'Off' which is the default means the box accepts the frame rate difference and is generally not noticeable by most people on most content.

If the 'Match frame rate' is set to 'On' then a blackout can happen when the STB/HDMI reconfigures

**The STB/HDMI is defaulted to 25 frames per second as most content in the UK plays out at 25 fps, however some content, mainly on Netflix and sometimes Amazon Prime plays out of 24 fps (and potentially other rates). This setting allows the STB/HDMI to reconfigure to match the frame rate of the content e.g. 24 fps. Unfortunately changing this config to ON can result in a blackout of around 5-6 seconds if/when the frame rate changes.

(The Match frame rate setting may have been changed if you reset the box, or by a software update)