Error Message CS2401 appears when trying to load Apps

[J789]

When trying to watch ITVX, Amazon Prime etc a message appears on the TV screen stating App store unavailable CS2401. 

I have switched the power supply off, checked cables etc but to no avail.

Any advice appreciated, thank you 😊. 

[newapollo · Accepted solution]

The help page (which is currently offline) suggests calling VM if this error continues - see screenshot below.

Have you used the /check-services/i  function? You can also a run a test on your equipment from there. 

If nothing is showing  you could also try the automated Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

If you do call 150 from a VM phone, or 0345 454 1111, then select option 2 (Faults) and ignore all the options and don't press any buttons then you should be placed into a queue and an agent should pick up the phone and help..

Or wait a day or two and a member of the Forum Team should pick this up for you and help.

[Matthew_ML]

Hey J789, thank you for reaching out and I am sorry to hear this.

I can see you've spoke to the team about this, did they manage to help at all?