Audio description & voice over are off but there is voice over on tv virgin stream

[lisa33]

Voice over won’t turn off it’s on itv1 + 1 virgin stream.  I’ve been through settings and accessibility, audio description is off and voice over guidance is turned off but I turned them both on and off to make sure and I’ve turned them off using the microphone on the remote (even though they are off and I have never turned them on) it’s ruining any programme I watch as it’s loud and is describing things or actions on the screen, has anyone found a fix? 

[lisa33]

So I’ve turned to ITV and pressed the button with the three dots and the menu you mentioned is on that channel, on audio it was on English Dolby and there were 2 options English Stereo and AD - Stereo I’ve moved that to English stereo in case it would filter through to other channels and I’ve gone back to ITV 1 + 1 but it’s not affected it.