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Audio description & voice over are off but there is voice over on tv virgin stream

lisa33
On our wavelength

Voice over won’t turn off it’s on itv1 + 1 virgin stream.  I’ve been through settings and accessibility, audio description is off and voice over guidance is turned off but I turned them both on and off to make sure and I’ve turned them off using the microphone on the remote (even though they are off and I have never turned them on) it’s ruining any programme I watch as it’s loud and is describing things or actions on the screen, has anyone found a fix? 

20 REPLIES 20

lisa33
On our wavelength

So I’ve turned to ITV and pressed the button with the three dots and the menu you mentioned is on that channel, on audio it was on English Dolby and there were 2 options English Stereo and AD - Stereo I’ve moved that to English stereo in case it would filter through to other channels and I’ve gone back to ITV 1 + 1 but it’s not affected it.