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Janehodson43's avatar
Janehodson43
Joining in
6 months ago
Solved

Move from TiVo to streaming

Hi

I’m thinking of moving from TiVo box to stream and was told by VM that I can’t have stream. ALL existing customers on tv boxes CAN NOT get streaming as the VM system won’t allow it. They are working on changing their system but no news how long it will take. Only new HOUSEHOLDS  can get stream. I can do to Sky and get it but not by staying with virgin. Anyone else heard this?

  • newapollo's avatar
    newapollo
    6 months ago

    Hi Janehodson43 

    The Stream service can't be taken in addition to any other VM TV service, so any customers that currently have a TV service, be it Tivo, V6 or TV360 would need to cancel that TV subscription before they could order the Stream service. You wouldn't be able to have your current TV package on Stream either.

    The link posted by Daniel to the tv edit page contains information that's now out of date. Changes were made to the Stream service on 14th October. The changes only affect new Stream customers.

    The Stream boxes are now called Flex.  Instead of the £35 activation fee indicated on that TV edit page it's been reduced to a £10 one off activation fee. Previously the basic channels on the Stream box were free, but they now cost an additional £5 per month.  

    New customers within VM's full fibre broadband area (XGS-PON) customers can't order VM's traditional cabled TV service as it doesn't work on the new fibre connections, They are therefore restricted to having to purchase the Stream (Flex) boxes, which is TV over the internet and those boxes don't have recording facilities.

    The only other way you could get a Stream (Flex) box would be if you qualified for VM's <Essential Broadband> , and then you could take out the Essential Broadband Plus with Flex for £25 a month.

     

     

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  • Daniel_Et's avatar
    Daniel_Et
    Icon for Forum Team rankForum Team
    6 months ago

    Hi Janehodson43 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    Stream is available to both new and existing customers who take a Virgin Media broadband package at no additional monthly cost.

    Advice on how to get Stream can be found at the bottom of this article here.

    If you have any further queries, please don't hesitate to contact us.

    Regards,

    Daniel

    • newapollo's avatar
      newapollo
      Very Insightful Person
      6 months ago

      Hi Janehodson43 

      The Stream service can't be taken in addition to any other VM TV service, so any customers that currently have a TV service, be it Tivo, V6 or TV360 would need to cancel that TV subscription before they could order the Stream service. You wouldn't be able to have your current TV package on Stream either.

      The link posted by Daniel to the tv edit page contains information that's now out of date. Changes were made to the Stream service on 14th October. The changes only affect new Stream customers.

      The Stream boxes are now called Flex.  Instead of the £35 activation fee indicated on that TV edit page it's been reduced to a £10 one off activation fee. Previously the basic channels on the Stream box were free, but they now cost an additional £5 per month.  

      New customers within VM's full fibre broadband area (XGS-PON) customers can't order VM's traditional cabled TV service as it doesn't work on the new fibre connections, They are therefore restricted to having to purchase the Stream (Flex) boxes, which is TV over the internet and those boxes don't have recording facilities.

      The only other way you could get a Stream (Flex) box would be if you qualified for VM's <Essential Broadband> , and then you could take out the Essential Broadband Plus with Flex for £25 a month.

       

       

    • Janehodson43's avatar
      Janehodson43
      Joining in
      6 months ago

      Your reply from VM is do different! I spoke to Victoria at VM and she said I could not get stream because the system won’t let me. She said others in VM who said anything different were “lying”! I think she is lying and should be fired or retrained. 
      I just need to terminate my VM TiVo tv contract, then take out a new contract with stream. 

  • Janehodson43's avatar
    Janehodson43
    Joining in
    6 months ago

    Thanks - VM have just lied to me! I wanted to cancel my existing TiVo box and replace it with stream and flex on a new contract. The lady (Victoria) said everyone else on the internet and those I spoke to earlier in VM were “lying through their face” (her exact words)! I think she was lying!