paying for 350mb getting 89mb

[1nvisiblade]

For the past 3 days since I've actually noticed.

I'm getting 89mbps.

Everytime I contact support, it's not at our end it must be you.

It's not my end it's you lot.

Everytime I contact support, they assume it's WiFi.

I'm getting those speeds over ETHERNET not bloody WiFi

Actually fed up with the robotic automated and scripted responses from "SUPPORT STAFF."

SORT OUT MY ISSUE.

You're quick enough to take my payment every month.

Shame you're never quick enough to sort any issues I've got.

An to take the mickey even more, I got a text message saying upgrade your speed for £3 extra a month.

Why would I do that when you can't provide the speed I'm already paying for?

[legacy1 · Accepted solution]

Someone who gets it VM need to support people for the speed they are on and if it wire or wifi.

So now that we know you are wired can you check your link speed in windows if your at 100Mb or 1Gb

[1nvisiblade]

Haha I think you might of hit the nail on the head here.

It could well be my ethernet cable.

I got thrown by the following

Will try some otheres.

[legacy1]

I suggest good cable like

1aTTack.de 3 meter - Cat6 Lan Ethernet Cable Patch Network Cat 6 1000 Mbit/s RJ45 Plug Internet for ...

DIGITUS CAT 6 S-FTP patch cord, Cu, LSZH AWG 27/7, length 3 m, color grey : Amazon.co.uk: Computers ...

[Client62]

The "Connected devices" menu of the VM Hub also shows the link rate as 10/100/1000 Mb/s etc for Ethernet connections.

[Daniel_Et]

Hi @1nvisiblade, thank you for your posts.

We're sorry to hear about the poor experience you've had and that you feel this way 😔

Have you got round to trying other ethernet cables since your latest post? If you have, how has the broadband speed been looking?

Advice on how to fix slow internet speeds can be found here. 

Please pop back to us at your earliest convenience.

Thank you for your support @legacy1 and @Client62 👍

Regards,
Daniel