download speeds

[soxer123]

I upgraded to the 250 package last week and had a wi fi pod come Saturday which settled in nicely.

Yesterday and today, I've noticed three things.

1. Last night, watching a film on Amazon, it kept buffering every five or ten minutes.

I did a speedstest and it was up in the 200s.

2. I noticed something of a delay when fetching e mail off the BT Portal 

3. This morning, I did a speedtest using both laptop and phone and found my download speed to be low 40 Mb/s

I chekec when I got up around 5am and then an hour and a half later.

Looking at another thread on here there was a link to check for local issues. It said there were none.

The eqwuipment test feature was not available. Try later it said.

I'd be pleased if someone could give me a guide on simple checks. 

Thank you

Keith

[soxer123]

Thank you. It's actually up and down like a fiddler's elbow on both sides of the test TBH. This morning's at 6L30 qA FIfine.

[John_GS]

Hi @soxer123 

Thanks for posting and welcome back to the community.

You do need a tech visit, this is because some of your downstream channels whilst in spec are slightly high and you've had over 200 disconnects in 1 week.

I'll send you a PM now to help.

[soxer123]

Hello John,  I think I would have noticed that number of disconnects.  I did get up one morning to find the router powered down. I have also lost connection maybe twice.  If you'd kindly keep an eye on things and let me know the outcome, as I said in a PM to you, things appear to have settled down.  Thanks.  Keith

[Kath_F · Accepted solution]

Hi soxer123, 

Thanks for coming back and advising that you don't want the engineer visit. If the issues return then pop back and let us know and we can then re check things and look at booking an engineer if it's needed. 

Many thanks, 

[soxer123]

Thank you Kath. It's looking good