download speeds

[soxer123]

I upgraded to the 250 package last week and had a wi fi pod come Saturday which settled in nicely.

Yesterday and today, I've noticed three things.

1. Last night, watching a film on Amazon, it kept buffering every five or ten minutes.

I did a speedstest and it was up in the 200s.

2. I noticed something of a delay when fetching e mail off the BT Portal 

3. This morning, I did a speedtest using both laptop and phone and found my download speed to be low 40 Mb/s

I chekec when I got up around 5am and then an hour and a half later.

Looking at another thread on here there was a link to check for local issues. It said there were none.

The eqwuipment test feature was not available. Try later it said.

I'd be pleased if someone could give me a guide on simple checks. 

Thank you

Keith

[Adduxi]

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Run the FULL tests on this website and post the results   www.samknows.com/realspeed

Post the power levels, Pre and PostRS errors and network log from the Hub.

Setup a BQM to monitor your circuit www.thinkbroadband.com/ping

Check where the devices are getting the Wifi from.  There are reports here of devices using the furthest pod when the Hub is right beside it.  It could also be the Smart Optimisation switching channels on the Wifi bands, and this will cause disconnects.  However there is nothing you can do, as this function needs to be on for the Pods to work. As a temporary test, connect the TV up with a cable and see if it still buffers.

Once done we can comment.

[legacy1]

Your local CDN don't have enough bandwidth

[soxer123]

I will read your response carefully again and see what I can do. It improved yesterday but I am posting just after 6am and speed is poor again. I did check for local faults yesterday and there were none.  I will come back to you.  Thank you Keith

[soxer123]

I just clicked on the sam knows. Router 279 device 28. U an now confused as I'm sitting about 10 feet from the hub in my lounge.

[soxer123]

I've set up the think broadband and now have to go out. I will review when I return about 07:30  Thank you for the guidance.

[soxer123]

Sorry, I have no idea what that means.

[soxer123]

I did the sam test at 9:30 and a moment ago and the hub speed matched the laptop speed at around 260, so it just seems that my broadband likes a lie in. Look forward to your feedback - Keith

[soxer123]

Just adding to my thread.  The Sam tool is useful, but am I right in thinking that the router and device should be a near match?  Here is my current reading, though yesterday it did match    This is all very Happy Potter to me, so a guide is appreciated.  Keith

[Martyn]

it should, but only if your device is capable of the speeds, the fact the hub is getting 292, shows you are getting the speeds you pay for.