Very poor download speeds on 500mb

[Minichris23]

Download speed has suddenly dropped over the last few days.

uploads are fine, BQM was fine until yesterday.

Speeds are consistent over wifi6 and wired, I have lost access to the GUI too.

Any help would be most appreciated 

[legacy1]

Does not look like VM can deliver 500M downgrade to 125M

[Minichris23]

Dont talk rubbish, it was fine over a week ago

[legacy1]

Must be your PC? or your being DoS most of your bandwidth and thats all you get  

run this

netsh interface tcp show global

check

Receive Window Auto-Tuning Level : normal

[Minichris23]

😂

[legacy1]

Got your BQM working?

[Client62]

We are on the 2nd page of comments and still no mention of the version of VM Hub being used,
or sharing of a Samknows Realspeed test to show where the speed is being lost.

[Minichris23]

SH3 

Will run a realspeed test this weekend

[Minichris23]

Pinhole reset and a re-setup and I have full speed back. 

If there is a VM employee hovering about, can I request an upgrade to a newer hub please?

Not wanting to have to reset this every week, also should I be able to hear the hub in use? When it's under load it has a high pitched whine,  similar to coil whine.

[John_GS]

Hi @Minichris23 

Thanks for posting and welcome to the community. Thanks to all community members who helped also 🙂

Very sorry to hear of any issues with the speed but glad to hear that's all been sorted.

We would be able to replace it like for like as the router shouldn't be making that noise,

I'll send you a PM now to book in a tech visit.