VM Speed upgrade not applied
I recently upgraded my broadband to M500 for an extra £8 per month, I did this a week ago. Today i got an email saying that had all been done now and an updated contract was sent showing I am being charged for this as of today,
However upon checking I am now actually getting slower speeds (the speeds I had before I got a volt upgrade a few months ago) and I contact VM on chat and the person said wait 2 hours and reset the hub did all of this and no luck I am still getting the same speeds, considering I am being charged as of today thats really unacceptable and I am none the wiser as to when my speed change is happening. On my virgin media account it is still showing VM250 (with volt) anyone got any ideas what I can do?
Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.If it's not correct phone in again and complain. Otherwise wait here a day or two for a VM Mod to pick this up and discuss directly with you.
