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Upgraded to 2gig and see ping time outs and youtube buffering?

Martyn
Superfast

anyone else facing similar issues?

I've been on XGS for sometime now, had 1000/1000 enquired recently and got 2000/2000 there just feels like something isn't right...

I've been playing games LOL for example and I'll just randomly DC from it, never had issues before the upgrade, youtube now buffers.

Martyn_0-1719571028065.png

Martyn_0-1719571461520.png

Martyn_1-1719571482972.png

my TBB looks fine.

Martyn_1-1719571077655.png

 

seems to just drop connection for anywhere between 4-7ms, enough to D/C from games.

Connection: Virgin FTTP Gig2 (XGSPON)
45 REPLIES 45

Client62
Legend

Try streaming at 1080p. YouTube can skip frames when the streamed resolution requires downscaling.

Steven_L
Forum Team
Forum Team

Hey Martyn,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your services since you upgraded to 2gig. Have you been able to speak to our team about the issues that you've been experiencing?

Kind Regards,

Steven_L

legacy1
Alessandro Volta

@Martyn wrote:

my TBB looks fine.

Martyn_1-1719571077655.png

 

seems to just drop connection for anywhere between 4-7ms, enough to D/C from games.


seems your getting hourly packet loss maybe VM in testing your speed have QoS/BMW the test high and your traffic low Priority.

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IPFreely
Fibre optic

VM don't do that.

More likely the Hub's CPU and management plane is getting a pasting doing the Samknows tests at 2 Gbps and as it's the same CPU and management plane that'll be responding to the pings from Think Broadband a bit of loss happens.

legacy1
Alessandro Volta

I don't buy it😉

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Martyn
Superfast

something I've managed to pin point now is every hour, around XX:09 I get huge package loss/drop, and it D/C's me from games o.0

Connection: Virgin FTTP Gig2 (XGSPON)

Nope, but I've done all the "reboots/resetting" they'd recommend. I would like to test if dropping back down to 1gig still has the issue or not, can this be done temporarily? I've had 1000/1000 with zero issues, the connection has been solid, it's not until I upgraded to 2 gig that I noticed these issues.

Connection: Virgin FTTP Gig2 (XGSPON)

Sorry to hear of your concerns with the service @Martyn 

I've checked the systems at our side and cannot see anything that would be affecting your services. 

Do you just have the disconnection on the one device when gaming or does this happen on multiple devices? 

If you have any third party networking equipment in your set up, can you please try testing the service without these and connected into the one device to see if the disconnection are still occurring 

Here to help 🙂
Virgin Media Forums Agent
Carley

legacy1
Alessandro Volta

Stop speed testing the hub

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