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Upgraded broadband but no changes

Mattc823
Joining in

4 weeks ago

I have upgraded my broadband because of an email and I haven't seen any changes yet. I have 2 emails to confirm but not had any other contact as of 5th November 

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4 REPLIES 4

carl_pearce
Community elder

4 weeks ago

Have you confirmed here:

https://samknows.com/realspeed/

 

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Mattc823
Joining in
In response to carl_pearce

4 weeks ago

I have now but still only shows 500mbps instead of the 1gb.

Thanks.

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Mattc823

4 weeks ago

VM say it can take up to two weeks - although it is usually much less than that.

So 4 days is still not unusual - try calling in again.


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & TNT sport), x3 V6 boxes (1 wired, 2 on WiFi), Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Daniel_Et
Forum Team
Forum Team
In response to Mattc823

3 weeks ago

Hi @Mattc823 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear the broadband upgrade hasn't gone through 😔

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @carl_pearce and @jbrennand 👍

Regards,
Daniel

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