Forum Discussion

Mattc823's avatar
Mattc823
Joining in
3 months ago

Upgraded broadband but no changes

I have upgraded my broadband because of an email and I haven't seen any changes yet. I have 2 emails to confirm but not had any other contact as of 5th November 
  • Mattc823's avatar
    Mattc823
    Joining in
    3 months ago

    I have now but still only shows 500mbps instead of the 1gb.

    Thanks.

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      3 months ago

      VM say it can take up to two weeks - although it is usually much less than that.

      So 4 days is still not unusual - try calling in again.

    • Daniel_Et's avatar
      Daniel_Et
      Forum Team
      3 months ago

      Hi Mattc823 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

      We're sorry to hear the broadband upgrade hasn't gone through 😔

      In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

      If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

      Thank you for your support carl_pearce and jbrennand 👍

      Regards,
      Daniel