So I updated to the 1GB service and got an email stating it should be up and running on Sunday 5th May. It's now 2 weeks later and every time I do a speed test (no matter what time of day) it always hovers around the 250 mark.
Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.
Which speed test did you use? Is your device connected wirelessly or wired? Have you rebooted your router?
Try samknows real speed (https://www.samknows.com/realspeed/) I'm on 500mb package - I get 550mb to my router and 117mb to my laptop (older laptop and theres currently a number of things streaming on my network)
Check the conf settings on the Hub. It will show what speed has been provisioned. It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.
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Still not in place yet then. What hub have you got?
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Thanks for reaching out to us. Apologies for the issues that you are having with your new speeds being delivered to your hub, so that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.
