cancel
Showing results for 
Search instead for 
Did you mean: 

Supposed to be on 1GB

Kermit-The-Frog
Dialled in

So I updated to the 1GB service and got an email stating it should be up and running on Sunday 5th May. It's now 2 weeks later and every time I do a speed test (no matter what time of day) it always hovers around the 250 mark.

When am I going to get my 1GB?

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @Kermit-The-Frog 🐸.

Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.

Sabrina

See where this Helpful Answer was posted

8 REPLIES 8

ollieonline
Tuning in

Which speed test did you use? Is your device connected wirelessly or wired? Have you rebooted your router?

Try samknows real speed (https://www.samknows.com/realspeed/) I'm on 500mb package - I get 550mb to my router and 117mb to my laptop (older laptop and theres currently a number of things streaming on my network)

Adduxi
Very Insightful Person
Very Insightful Person

Check the conf settings on the Hub. It will show what speed has been provisioned.
It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Kermit-The-Frog
Dialled in

Both Ookla and Sam knows are giving about 250

It wasn't quite where you said, but the Max Traffic Rate is 287500061

When I go to work the router is switched off, so yes it has been rebooted

Still not in place yet then. What hub have you got? 

---------------
Cancel VM here
Complain to VM
here
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Hi @Kermit-The-Frog 🐸.

Thanks for reaching out to us. Apologies for the issues that you are having with your new speeds being delivered to your hub, so that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

Hi @Kermit-The-Frog 🐸.

Thanks for joining me in a private message, so glad we got your issue resolved, enjoy your high speeds, should you need us again, please do reach back out 😎.

Sabrina

Kermit-The-Frog
Dialled in

Thanks for sorting it out